Resettlement Case Assistant
Purpose and Impact: Catholic Charities of Tennessee Refugee and Immigration Services provide a wide array of programs to help newly-arrived refugees acquire skills they need to acclimate to American culture and responsibilities. Most of our clients come to America with little to no knowledge regarding American society and must readjust to an entirely new way of life. Oftentimes, this means learning the very basics of modern living. During the initial period of resettlement, extensive support and orientation to US culture is crucial to our clients' future self-sufficiency, comfort, and wellbeing. As a Resettlement Case Assistant, you can work alongside a Case Worker to ensure our clients receive the support and guidance they need to survive-and thrive-in their new community.
Tasks and Responsibilities:
•Ensure clients have required household items prior to their arrival
•Transport clients to and from necessary appointments (for example, medical, employment, and other social services appointments; picking up prescriptions; etc.)
•Assist clients with food, clothing, and household item shopping
•Transport clients to and from orientation classes/training
•Help clients understand and adjust to American culture and way of life
•Periodically visit clients' home for check-ups and to address any concerns they may have
•Help resolve issues clients may have with their government benefits
•High school Diploma or equivalent is required
•Clean driving history
•Ability to empathize and understand people from different cultural backgrounds
•Adaptability and flexibility
•Must be over 18 years old (over 21 is preferred)
Preferred Skills: Experience working with refugees; experience with and/or an interest in social work is helpful but not necessary. Proficient foreign language abilities are always a plus!
Support: Training regarding resettlement services and cultural backgrounds of client populations will be provided. In addition, the volunteer would shadow case managers for at least two weeks before taking on tasks independently. Case Managers will also train the volunteer how to use our data base and how to enter case notes in the computer and other paper work as needed.
Time Commitment: We ask that a volunteer commit to at least 1 full day a week, from approximately 8:00 a.m. to 4:30 p.m., though the exact hours are flexible.
Site and Supervision: Resettlement Assistant Case Workers will be under the supervision of the Self-Sufficiency Coordinator and the Case Manager assigned to the client. You will work both in Catholic Charities main office (2806 McGavock Pike, Nashville, TN 37214) and in various locations in and around metro Nashville (clients' homes, social services and government offices, etc.).
Volunteer Benefits: Due to the comprehensive learning experience the role provides, this opportunity is perfect for those contemplating a career in social work and/or those who wish to learn the ins and outs of resettlement. Volunteers will also have the opportunity to build skillsets that can easily translate to any profession: communication, management, organization, project development, networking, and more. This is also a unique opportunity to meaningfully learn about and engage with other cultures.