Tennessee Register had an excellent article highlighting the work of Catholic Charities’ case managers welcoming new Afghan arrivals.
Case managers are responsible for helping Afghan families acclimate to their new lives in the U.S.
Kellye Branson, Refugee and Immigration Services director, said the case managers are among the most essential parts of the department.
“They’re critical. They are the first ones to have contact with our clients. They basically set the stage for the interaction between our agency and the people that we serve,” Branson said. “They are responsible not only for getting people to appointments but for paying attention to any concerns that might be there, either spoken or unspoken.”
Case managers do much more than supporting New Americans. They play a vital role helping those who need emergency assistance and disaster survivors find critical services they need to rebuild their lives.